It's 12:15. Two checking in, one checking out, and the phone is ringing.

10 questions, under 3 minutes. You get a scored Peak-Hour Report — what happens to calls and walk-ins when your desk is at capacity, and what the drowned hours cost each month.

Free · about 3 minutes · no account, and nothing to enter to start. At the end you'll add an email so the scored report can be sent to you — that's the only thing it's used for unless you say otherwise.